Symfony technical support

technical support

Sensio Labs, creator of the symfony framework, can offer to your organization technical support on symfony on the framework and its implementation.

This offer targets all companies using the symfony framework and provides:

access to our technical support from the Web, phone or email
unlimited access to a dedicated private mailing list

Offers	Pack crescendo	Pack fortissimo
Pricing per year (excl. VAT)	1 490 €	4 990 €
Number of accounts An account is associated to a member, granting access to tickets creation and mailing-list use	One account	5 accounts
Dedicated mailing-list A dedicated mailing list for professional symfony users
Support by mail Tickets are monitored by a symfony expert
Support by phone Live with a symfony expert	-
Bundled credits by default Ten credits equal one ticket resolution	20 credits	100 credits
Maximum initial response time Initial response time is calculated from hour to hour, on business week openable days, 9am to 6pm french time.	24 hours⁽²⁾	4 hours⁽²⁾
Discount on the symfony training catalog Discount on any symfony training related products ordering (workshops, ...)	-	-10%⁽³⁾

Mailing-list

The mailing list connects professionnal symfony users and is animated by Sensio symfony experts.

Technical support

By subscribing to the technical support, we guarantee that a symfony expert will handle your request. We will take into account your request under four hours.

I'is also an access to our support platform and monitoring tool, to follow the processing of your request in a transparent manner.

Technical support is provided in English or French language.

Périmètre d'intervention

The technical support offer provides:

symfony 1.0 or 1.1 core code fix if reported problem is a bug
a technical assistance on implementing the framework⁽¹⁾

Credits and tickets

Each ticket opening is called a ticket.
Each opened ticket costs 10 credits
One hour of phone support costs 5 credits

Credits packs

At any time you can order more credits with these packs.

10 credits	290 € HT
50 credits	1 290 € HT
100 credits	2 390 € HT
200 credits	4 490 € HT

These offers are available under the form of a preregistration. Please fill up the form below and we'll contact you very soon.

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Offer	Pack Crescendo Pack Fortissimo Mass purchase

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If you want more informations, please contact us.

⁽¹⁾ We do not guarantee bug fixing on framework dependencies and third-party libraries such as Propel, Doctrine or TinyMCE, and on used plugins and the project business code.
⁽²⁾ Initial response time is calculated from hour to hour, on business week openable days, 9am to 6pm french time except holidays of the french calendar. For example, if you open a ticket on monday morning at 3 PM and you have purchased a fortissimo pack with openable hours + 4 response time, we do guarantee we'll handle your request on the next tuesday before 10 AM.
⁽³⁾ Discount is applicable on the whole symfony training catalog. More informations on symfony training products.