technical support

Sensio Labs, creator of the symfony framework, can offer to your organization technical support on symfony on the framework and its implementation.

This offer targets all companies using the symfony framework and provides:

• access to our technical support from the Web, phone or email
• unlimited access to a dedicated private mailing list

Offers	Pack crescendo	Pack fortissimo
Pricing per year (excl. VAT)	1 490 €	4 990 €
Number of accounts An account is associated to a member, granting access to tickets creation and mailing-list use	One account	5 accounts
Dedicated mailing-list A dedicated mailing list for professional symfony users
Support by mail Tickets are monitored by a symfony expert
Support by phone Live with a symfony expert	-
Bundled credits by default Ten credits equal one ticket resolution	20 credits	100 credits
Maximum initial response time Initial response time is calculated from hour to hour, on business week openable days, 9am to 6pm french time.	24 hours(2)	4 hours(2)
Discount on the symfony training catalog Discount on any symfony training related products ordering (workshops, ...)	-	-10%(3)

Mailing-list

The mailing list connects professionnal symfony users and is animated by Sensio symfony experts.

Technical support

By subscribing to the technical support, we guarantee that a symfony expert will handle your request. We will take into account your request under four hours.

I'is also an access to our support platform and monitoring tool, to follow the processing of your request in a transparent manner.

Technical support is provided in English or French language.

Périmètre d'intervention

The technical support offer provides:

• symfony 1.0 or 1.1 core code fix if reported problem is a bug
• a technical assistance on implementing the framework⁽¹⁾

Credits and tickets

• Each ticket opening is called a ticket.
• Each opened ticket costs 10 credits
• One hour of phone support costs 5 credits

Credits packs

At any time you can order more credits with these packs.

These offers are available under the form of a preregistration. Please fill up the form below and we'll contact you very soon.

Pour une demande d'information particulière, n'hésitez pas à contact us.